CONTACT
FREQUENTLY ASKED QUESTIONS
What is the status of my order?- Once your order is placed, we will send you a confirmation email or SMS with tracking details. If you don’t see it in your inbox, please check your Spam or Promotions folders.
- You can track your order using the "TRACK MY ORDER" section on our website. Please allow 1–3 business days for the tracking information to update after your order has shipped.
Can I cancel my order or change the delivery address?
- If your order hasn’t been shipped yet, we may be able to cancel it or update the address. Please contact us as soon as possible with your request.
How can I return or exchange an item?
- To initiate a return or exchange, please fill out the form in the SUPPORT section. You’ll find detailed instructions there to guide you through the process.
⚠ IMPORTANT NOTICE: DELIVERY DELAYS
Due to the holiday season and increased demand, some orders may experience delays. We sincerely apologize for any inconvenience this may cause and assure you that our team is working tirelessly to expedite deliveries and improve our service. Thank you for your patience and understanding during this busy time. If you have any questions or concerns, please contact our support team at info@urbanmood.es or using this form.