1. What is the status of my order?
- Once we receive your order, we will send you a confirmation email or SMS to track the status of your order. You can find this message in your Spam or Advertising mailbox.

2. Where is my order?
- You can find the shipping details in the "TRACK MY ORDER" section. If your order does not appear in the shipment tracking, please allow 1-3 days to check it.

3. Can I cancel the order or change the address?
- If your order has not been shipped, we may cancel or send it to a different address based on your request.

4. How can I start a return/exchange?

- To start your refund or exchange, we need you to complete the return or exchange form in our SUPPORT section where you will see the steps to follow for your case.

You can initiate the return/exchange form here.

Write to us for any other questions, we will answer you as soon as possible.