FREQUENTLY ASKED QUESTIONS
Do you ship worldwide?
Hell yes. We ship to every corner of the world.
Standard Shipping → Always free
Priority Shipping → Just $3.95, with same-day dispatch if you order before 2:00 PM (CET)
Where does my order ship from?
We operate through our global logistics network to get your gear to you as fast and secure as possible.
Don’t worry, every order is tracked. You’ll know exactly when it’s landing.
Can I return or exchange my order?
Of course. You’ve got 14 days from delivery to request a return or exchange.
Just head to our RETURNS & EXCHANGES portal via the side menu > SUPPORT, follow a few simple steps, and you’re good.
How do I know what size to choose?
Every product includes a detailed size guide, with real measurements and fit recommendations based on height & weight.
Still unsure? Go one size up for that clean oversized look.
Will sold-out items come back?
Usually not. Our drops are limited and once they’re gone, they’re gone.
If you see something you vibe with — grab it. No second chances.
Is shopping here safe?
Absolutely. Our site is fully encrypted, and your payment info is protected with top-tier security.
Need help? Just email info@urbanmood.es. Our team actually replies.